Delivery Information


Retro Upgrades offers fast shipping to all of our customers in the UK, along with both standard and tracked delivery services available for our international customers. We use Royal Mail & UPS for all of our shipping services as they are reliable and provide fast delivery worldwide.


UK Shipping

If you spend over £50.00 in our store, you are eligible for receive FREE 1st class signed for delivery to anywhere in the UK no matter the parcel size.

Estimated Domestic Delivery Times:

Royal Mail 1st Class (including Signed For): 1-2 working days
Royal Mail Special Delivery: next day guaranteed


International Shipping

VAT/Import Fees: All international shipments outside of the UK do not include any VAT or duties. Our prices for international customers are exclusive of VAT (shown as excl. VAT) and UK VAT is removed upon adding to cart/checkout when the destination country is outside of the UK.

You will have to pay taxes or duties when you import products into the European Union. The rate of tax/duties depends on the destination country. If you are unclear, please check with your local customs office. We will not accept liability for returns due to declined shipments or unpaid import charges that you may incur. We can only offer to refund orders minus delivery and return charges, once the declined parcel has been returned to us.

For EU orders with a consignment value below €150, you may wish to use our eBay store. eBay allow EU customers to pre-pay import VAT which means no VAT or duties will be collected from you at the time of delivery. You can check out our eBay store by clicking here.

Estimated International Delivery Times:

Royal Mail Standard (untracked): 7-21 working days
Royal Mail Tracked & Signed: 5-14 working days
UPS Standard: 2-5 working days
UPS Expedited: 4-5 working days
UPS Express Saver: 1-3 working days

*Please note that these are only estimates and we cannot guarantee your shipment delivery time fall within these estimates. **UPS Standard is for Europe & UPS Expedited is International. ***Standard service is currently only available on smaller orders.


Shipping cut-off time

We currently ship 3 days a week, usually on Monday, Wednesday & Friday. In some circumstances i.e. busy periods we will also ship on Tuesday & Thursday.
Orders will only be dispatched on working days (Monday-Friday), any orders placed on public holidays and the weekend (Saturday-Sunday) will be dispatched on the next working day.


Warranty

We offer 12 months warranty on all products aside from modification/upgrades kits. If you have any questions please email us.


Refunds & Returns

For refunds & returns, please see the dedicated page by clicking here.


Pre-orders

For preorders, please see the dedicated page by clicking here.

If you have any further questions, please don’t hesitate to contact us at contact@retroupgrades.co.uk