Retro Upgrades offers fast shipping to all of our customers in the UK, along with both standard and tracked delivery services available for our international customers. We use Royal Mail & UPS for all of our shipping services as they are reliable and provide fast delivery worldwide.
Shipping cut-off time
We ship 3 days a week: Monday, Wednesday, and Friday. During busy periods or after public holidays, we typically also ship on Tuesday and Thursday. Orders placed on weekends or public holidays will be sent the next working day. ‘Order Dispatched’ emails with tracking number are usually sent out late in the afternoon.
UK Shipping
If you spend over £50.00 in our store, you are eligible for receive FREE 1st class signed for delivery to anywhere in the UK no matter the parcel size.
Estimated Domestic Delivery Times:
Royal Mail 1st Class (including Signed For): 1-2 working days
Royal Mail Special Delivery with Saturday Guarantee: next day guaranteed
*Please use Special Delivery only for Friday orders requiring Saturday arrival. If chosen on other days, we’ll still ship by Special Delivery on the next working day, but refund the Saturday Guarantee fee. Note: as per above, we only ship three days a week.
International Shipping
VAT/Import Fees: All international shipments outside of the UK do not include any VAT or duties. Our prices for international customers are exclusive of VAT (shown as excl. VAT) and UK VAT is removed upon adding to cart/checkout when the destination country is outside of the UK.
You will have to pay taxes or duties when you import products into the European Union. The rate of tax/duties depends on the destination country. If you are unclear, please check with your local customs office. We will not accept liability for returns due to declined shipments or unpaid import charges that you may incur. We can only offer to refund orders minus delivery and return charges, once the declined parcel has been returned to us.
For EU orders with a consignment value below €150, you may wish to use our eBay store. eBay allow EU customers to pre-pay import VAT which means no VAT or duties will be collected from you at the time of delivery. You can check out our eBay store by clicking here.
For USA orders starting from 29 August 2025, the US government will scrap the $800 de minimis threshold, which allowed goods valued at under $800 to enter the country without duties/taxes. We now collect US duty upon checkout as per below in Country Specific Notices.
Express shipping: We typically ship orders using UPS, FedEx, or DPD. If you have a preferred courier, please email us immediately after placing your order, and we’ll do our best to accommodate your request.
Estimated International Delivery Times:
Royal Mail Tracked: 4-14 working days
UPS Standard: 2-5 working days
UPS Expedited: 4-5 working days
UPS Express Saver: 1-3 working days
*Please note that these are only estimates and we cannot guarantee your shipment delivery time fall within these estimates. **UPS Standard is for Europe & UPS Expedited is International.
ITALY – 11/06/2025: Poste Italiane / Italian customs are notoriously slow in 90% of cases. We have disabled Royal Mail with to Italy and will only offer shipping via UPS to Italy for the foreseeable future.
ISRAEL – 21/10/2025: We have temporarily disabled Royal Mail to Israel due to delays. We offer affordable express shipping options available to Israel on the website.
BRAZIL – Please include your CPF number in your shipping address or send us an email with your CPF number.
UAE – If using Royal Mail, please include a POBOX number.
USA – 29/08/2025: Royal Mail shipping options are available again. The total U.S. duty charged is calculated as 10% of the total cost, plus a £1.00 handling fee per shipment. Both charges are invoiced to us by Royal Mail, which collects U.S. duty on behalf of the U.S. Treasury. All shipping labels are officially stamped “PDDP” by Royal Mail, indicating that the duty has been paid and no further charges will apply.
UPS/FedEx shipping options to the US have been temporarily disabled until we are able to pre-pay US duty on your behalf for these services. Please kindly use Royal Mail for now.
Warranty
We offer 12 months warranty on all products aside from modification/upgrades kits. If you have any questions please email us.
Refunds & Returns
For refunds & returns, please see the dedicated page by clicking here.
Pre-orders
For preorders, please see the dedicated page by clicking here.
If you have any further questions, please don’t hesitate to contact us at [email protected]